Readme:
If you are unhappy with your purchase, or you have an issue that we are unable to resolve that makes the system unusable, we are more than happy to provide a complete refund within 7 days of your original purchase.

We firmly believe in and stand behind our product 100 %, but we understand that it cannot work perfectly for everyone all of the time.

A few conditions:
We cannot provide refunds due to technical issues unless you allow us to adequately try and assist you. If we are unable to resolve the issue for you, we will provide a refund. Please contact us before requesting a refund for a technical issue.
Refunds may only be issued within 7 days of the purchase date. After 7 days no refunds can be processed.

Important Note!! If you paid using credit cards the Refunds are generally processed and funds returned to the debit card on the customer’s bank account within 20 business days. However, there are cases in which a refund takes longer to process maybe up to 90 days.

You can request a refund for nearly any purchase on kemo Sat—for any reason. Maybe your Internet doesn’t meet the requirements; maybe your device is broken;
It doesn’t matter. IPTV will, upon request via support contact@kemosat.store, issue a refund for any reason, if the request is made within 7 days of purchase, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look.
You will be issued a full refund of your purchase within 24 hours of approval. You will receive the refund in your bank or through the same payment method you used to make the purchase.
we will refund completely only purchases that have been done in less than 7 days. All other refund requests (if the purchase was made more than 7 days before the refund request) will be returned partially according to the used period of the subscription. Our support team will contact users in all refund cases.
Note: Refund usually takes 20~90 work days to take place and it’s not in our hands to reduce this period. Our payment processors will take care of refund requests. We will refund any users immediately after seeing the request and checking user information.
We will not be able to make any refunds (or make a partial refund) if:
The customer wasn’t satisfied/with the Channel line-up or performance. We suggest every customer go for a Test before buying Subscriptions.
The customer is unable to set up their own box at their end. We will provide our support to setup their boxes, however, because we do not know about the circumstances with the box, our support is limited to pre-defined steps for configurations.
If some channels are freezing or not working. Though almost all of our Servers are stable, sometimes channels do freeze or don’t work due to various reasons.
However, most of the time, these issues are temporary and caused by below reasons:
Customer internet fluctuations
The issue with the box
Your ISP Has an issue.
The issue with the box
The channel is down from the server end
The customer changed his/her mind and wanted to withdraw/switch between servers. Customers can still subscribe to other servers by purchasing new subscriptions.
In case the user/customer is not able to set up IPTV service on any of the devices within 1 day of activation, we will refund 100{%} of their subscription purchase price.